For example, Woodiwiss points out that very few people are both a "firefighter" and a "builder," if they even are either of those. Congregations can have both types of people – which is part of why congregations can be ideal locations for healing when they are intentional and informed in practicing care.
If you are looking for a resource to give to deacons, Stephen Ministers, or other types of care ministers among your congregation, consider having them read Woodiwiss' essay to gain essential and practical insight into the importance of companionship and presence after traumas.